Dutch regulator fines operator 711 €886,000
Table of contents
- Kansspelautoriteit fines operator 711 €886,000 for inadequate duty of care.
- Breaches span February 2022 to June 2024 across 10 reviewed player files.
- Fine adds to a wider KSA crackdown amid falling channelisation in the Dutch market.
The Netherlands Gambling Authority has fined operator 711 B.V. €886,000 for failing to adequately meet its duty of care obligations to protect players from gambling harm.
The breaches were identified across a review period spanning February 2022 to June 2024, according to a decision published by the Kansspelautoriteit (KSA) earlier today.
Investigation findings
The KSA examined 10 player files belonging to customers who had suffered substantial losses, gambled on a high number of days and placed bets during nighttime hours. Violations were found in all 10 of the reviewed files.
According to the regulator, 711 failed to properly analyse player behaviour and did not take appropriate intervention measures. As a result, gambling activity by some customers was allowed to escalate, leading to significant financial losses.
711 holds a Dutch remote gambling licence valid from March 2022 to March 2027. The operator has previously been the subject of separate KSA actions, including a warning over gambling advertisements appearing on websites aimed at minors, and an intervention regarding the use of an influencer in promotional campaigns, in breach of the Netherlands’ role model advertising ban.
Wider enforcement drive
The case forms part of a sustained pattern of KSA enforcement against duty of care shortfalls. The regulator fined 5 licensed operators a combined €8.6 million in 2025, largely for duty of care failures, following dossier style investigations into cases of extreme player losses.
Recent targets have included Unibet, fined €4 million, and two operators fined €4.98 million in January. Tulipa Ent Limited was hit with a €750,000 penalty for failing to protect young adult players, while Starscream Limited received a €4.23 million fine for offering illegal gambling to Dutch players without a licence.
In March, Novatech received the largest-ever fine against an illegal gambling operator, a total of €24,846,000 for offering unlicensed online casino services to Dutch players. A second operator, Fortaprime SRL, received a fine of €1,795,000 as part of the same enforcement action.
Several other operators are currently disputing similar rulings. bet365 operator Hillside has objected to a binding instruction over affordability checks, and LeoVegas continues to appeal a separate fine.
Pressure on channelisation
The fine arrives as the Dutch market faces broader structural challenges. The regulator has reported that channelisation to licensed operators has fallen below 50%, with the illegal market outpacing the regulated sector for the first time in 2025.
A more recent KSA monitoring report showed licensed online gross gaming revenue holding broadly flat at €602 million in the second half of 2025, even as illegal operator activity continued to grow.
The regulator has also signalled plans to extend liability to B2B suppliers that enable unlicensed gambling, and has flagged a statutory cap limiting fines to 10% of an operator’s global gross gaming revenue, restricting its ability to penalise offshore operators proportionally. The KSA is in discussions with the Dutch Justice Ministry to amend the legislation.
Duty of care remains 1 of 5 priorities in the KSA’s 2026 supervisory agenda, alongside tackling illegal gambling, protecting vulnerable groups, advertising oversight and anti money laundering compliance.
The 711 case shows that operators with historic player protection gaps remain firmly in the regulator’s sights, even as it works to balance enforcement against licensed firms with a growing battle against the illegal market.
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