AGCO fines Relax Gaming and Arrise Solutions C$40,000 each
- The Alcohol and Gaming Commission of Ontario issued C$40,000 penalties to both companies on 7 May after finding their games on unregulated gambling websites accessible to Ontario players.
- Both Relax Gaming and Arrise Solutions are registered suppliers in Ontario’s regulated iGaming market, and the AGCO prohibits them from supplying unregulated platforms.
- Both companies cooperated with the investigation and took prompt action to block access to their games from unregulated gambling websites accessible to Ontario players.
The Alcohol and Gaming Commission of Ontario (AGCO) has issued C$40,000 penalties to two registered iGaming suppliers, Relax Gaming Limited and Arrise Solutions Limited, after an investigation found their games available on unregulated gambling websites accessible to Ontario players.
The penalties were issued on 7 May following an AGCO investigation confirming that games created by both companies were available on unregulated gambling websites accessible to players in the province.
Both suppliers hold active registrations to create and supply slot and casino-style content for Ontario’s regulated iGaming market.
Breaching regulated market rules
The AGCO prohibits companies operating in the regulated iGaming market from offering their products to unregulated gaming websites available to Ontario players, with the regulator stating that supplying games to such sites helps sustain unregulated gambling operations.
Relax Gaming Limited is headquartered in Malta, and Arrise Solutions Limited is based in India. Both are registered by the AGCO to supply slot and casino content to licensed operators in the province.
Dr. Karin Schnarr, Chief Executive Officer and Registrar of the AGCO, said:
“Ontario’s regulated iGaming market is built on clear rules designed to protect players and hold companies accountable. Unregulated gaming sites operate outside that framework, meaning players have no assurance of fair games, timely withdrawals, or access to meaningful dispute resolution. When regulated games appear on unregulated sites, it risks enabling a market that exposes players to real harm.”
The AGCO noted that unregulated gambling websites present an increased risk in relation to player safety, fraud, money laundering and match-fixing.
Cooperation and remediation
Following notification from AGCO investigators, both companies cooperated fully with the investigation and took prompt action to restrict access to their content for Ontario players on unlicensed platforms.
Ontario’s regulated iGaming market launched in April 2022 and has become one of the most closely watched provincial frameworks in Canada. Many companies participating in the regulated market also operate in the grey market in other areas of the country, and overlap between the two can create compliance risks.
Under AGCO rules, monetary penalties act as a bridge between a warning and a suspension or revocation of a licence or registration, and are designed to promote compliance before more serious measures become necessary.
Escalating enforcement
The action against the two suppliers is part of a broader enforcement push by the AGCO.
The regulator has also moved against operators in recent months: it proposed a five-day PointsBet suspension in February following failures to report suspicious NBA betting on Jontay Porter, and issued a C$350,000 penalty to FanDuel for breaches related to betting integrity.
The AGCO has made clear that these fines are part of a broader strategy to combat illegal and unregulated gambling in the province, with the regulator actively monitoring and taking enforcement action against companies involved in the unlicensed supply chain.
For suppliers operating across both regulated and unregulated markets, the Ontario cases signal that the AGCO is prepared to follow the enforcement chain beyond operators to content providers themselves. As the regulator matures, further scrutiny of suppliers’ distribution agreements across jurisdictions is likely, with potential consequences for any registered entity whose content surfaces on grey-market platforms.
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